It can be used to automate workflows from filling out season tickets to accounting tasks. Luckyfit, this unique software is designed to meet the needs of various sports clubs, from small fitness centers to popular networks with a branch system. Accounting of clients, connection of peripheral equipment, business process analytics in a convenient CRM database, creation of schedules, and even an individual mobile application for clients: you pay for one product and get a multi-level system with automation, thought out to the smallest detail.
What does the LuckyFIT fitness club management system include
The LuckyFIT fitness club management system includes a comprehensive solution aimed at handling various tasks:
- Accounting of fitness studio memberships and cards;
- Connection and control of equipment;
- Business analytics in CRM for a sports club;
- Making a fitness club schedule;
- Accounting of goods and services of a fitness studio;
- Врахування відвідувань фітнес студії;
- Maintaining a database of fitness club clients;
- Own mobile application of the fitness studio;
- Accounting of employees and salaries.
Let’s take a closer look at each of the points.
Accounting for fitness studio memberships and cards
Accounting of Fitness Studio Memberships and Cards: With the LuckyFit computer program, you can efficiently manage and maintain records of memberships and client cards. It covers everything from personal information to individual preferences in classes. The CRM system allows administrators to register different types of subscriptions (e.g., trial or annual), track the number of studio visits over a specific period, and add additional details such as locker room preferences or payment information. For fitness clubs with multiple branches, the system provides the flexibility to create both network and local memberships.
Connecting and monitoring equipment
LuckyFIT facilitates the seamless integration and control of fitness equipment, including support for various types of turnstiles, POS printers, barcode scanners, online cash registers, telephone services, and even advanced access control features like FaceID.
Business analytics in CRM for a sports club
The system offers robust business analytics capabilities within its CRM database. This enables fitness club owners to gain insights into performance metrics, customer behavior, and other key data to inform strategic decisions. It displays information on income, monthly and annual attendance reports, salary schedules, and dozens of other reports made in the form of visual graphs and tables. The user can independently add the necessary columns to the CRM, customize the visualization (for example, in the form of a list rather than a graph), manually enter additional data, etc.
Automation of a sports club makes it easy to analyze profitability, make changes to the budget and cost of products, create interesting promotional offers and discounts to attract new visitors. In the CRM, you can find a call plan for communicating with customers, ready-made scripts for conversations, a convenient planner with reminders, and much more.
Accounting for goods and services of a fitness studio
The LuckyFit automation program allows you to keep convenient records in a fitness club for real and virtual goods, as well as services provided. You can enter information about various types of classes in the CRM, from personal training in the gym to group fitness or visiting the pool. The user personally sets the cost in the CRM, decides how to sell the service – separately or as part of a subscription, and also adjusts the positions in the assortment.
In the CRM for the Lucky Fit fitness club, data on existing warehouses and points of sale of goods and services are available. A simplified system for maintaining receipt and expense documentation and conducting scheduled authorization allows you to systematize information in the optimal time and with minimal effort.
Creating a fitness club schedule
With the LuckyFit CRM for fitness clubs, it is very easy to create a correct schedule, which will take into account the duration of classes, the occupancy of different gyms, the time of booking sports grounds, and other aspects. A visual table allows customers to easily navigate the schedule and choose the perfect time for training.
The interface of the CRM automation program will also appeal to fitness club employees, who can assess the degree of staff workload and organization of the work schedule at a glance, count the number of hours worked, adjust the exits if necessary, and much more.
LuckyFIT simplifies the scheduling process for group classes, personal training sessions, and sports ground reservations. It also allows for planning employee shifts, and the club’s schedule can be easily accessed by clients through the mobile application or displayed on the club’s website.
Accounting for visits to the fitness studio
Automation of the LuckyFitness fitness club makes it possible to instantly assess the traffic, find out the number of visits in a specific time period, and even receive automatic notifications about the arrival of an important client for the linked administrator. Through the CRM automation program for fitness clubs, you can check the possibilities of entering, control the presence of unpaid classes or penalties for a visitor, and even find out if the key to the locker in the locker room was issued on a particular day. Not a single visit will go unaccounted for, which is especially important for large chain fitness centers with a large flow of athletes.
Maintaining a database of fitness club clients
All information about visitors is collected in one place in the LuckyFit CRM. It is enough to open the client’s card to find out his passport data, clarify the availability of the necessary medical certificates or date of birth to create an individual offer as a gift. The analytical report of the CRM clearly demonstrates the trend of increasing or decreasing attendance, the increase in financial resources over a certain period, the demand for certain areas of fitness presented in the club. The CRM system allows you to interact with legal entities that want to purchase corporate cards for their employees. It allows for the creation and management of a comprehensive database of fitness club clients. This includes geolocation analysis in your city, history of subscriptions and purchases, and the ability to enter additional parameters about each client.
Own mobile application of the fitness studio
A nice bonus for owners of CRM LuckyFit is a branded mobile application for customers with an incredibly convenient and intuitive interface. Visitors can buy season tickets online for themselves or as a gift, sign up or reschedule workouts, count the number of classes that have taken place in a month, and evaluate the work of fitness club employees, from trainers to receptionists. The app includes free alerts. Two-way communication is the best way to show your clients that you are attentive.
Accounting for employees and salaries
The system includes features for tracking employee information, managing work schedules, and calculating salaries based on various criteria such as service provided and coaching categories. In CRM, you can additionally enter bonus schemes manually using one of the options offered by the program.
All changes in management are interconnected, so the numbers change according to automation, without human intervention, for example, if a trainer upgrades a category or an employee removes a shift from the schedule. The staff can also visually see their income through the mobile app. The manager has the opportunity to keep records of roles in the fitness club for employees, opening access to certain functions in the LuckyFit system.
Advantages of LuckyFit:
- Time-tested. With over six years of existence, our CRM automation program has earned the appreciation of more than 215 fitness clubs across 12+ countries. An impressive 91% of our clients express satisfaction with our services.
- Flexible price. LuckyFit offers a range of CRM packages tailored to your specific needs. Whether you run a small fitness club or manage a large network, you can find a suitable package. Plus, we provide a risk-free trial period for the first two weeks!
- Integration with the website and messengers. Our fitness club management system features pre-built widgets for easy integration into various platforms. You can also effortlessly connect with customers through free newsletters via Telegram or WhatsApp.
- Availability of a mobile application. Our mobile application is a significant advantage for clients with busy schedules. It eliminates the need for phone calls or in-person visits to reschedule appointments or purchase season tickets.
- 100% correct operation. The automation of the fitness center has been tested to the smallest detail not only by experienced testers but also by the personal experience of hundreds of customers. Feedback is available.
