for club customers and employees
collecting leads with goal setting
quick access to the club's figures
integration with turnstiles and locks
Running a successful fitness center requires more than just attracting customers; it's also about retaining them. Additionally, efficient business processes, employee performance monitoring, and understanding service demand are vital. A CRM system tailored for sports clubs serves as an invaluable tool for maintaining comprehensive records, engaging with customers, devising effective marketing strategies, and facilitating business expansion. LuckyFit stands out as an ideal solution, suitable for both large network clubs and small studios, as it comprehensively addresses their unique needs.
Years of International Experience
Operating in 15 Countries
Active Clubs and Growing
Club Retention Rate
Simple process of working with the program from different directions
A visual analytical report enables you to identify attendance trends, season ticket purchases, and additional services. The client's dossier, documentary data, and information on medical certificates are readily accessible, and flexible access settings allow automatic granting of customer access to different areas of the club. CRM also offers the capability to serve legal entities, facilitating the creation of corporate customer cards.
Within the CRM system, creating schedules for group classes and personal training sessions is effortless, and you can easily make reservations for sports facilities. Convenient shift scheduling for employees provides insights into staff workload and total working hours. Clients can access the club's schedule directly from the mobile application. Additionally, you can display the schedule of group classes on your website, and any schedule changes within the system will be automatically updated on your web resource.
Whether it's group and personal training, renting swimming pools or tennis courts, or booking a doctor's consultation or massage, all of these services can be efficiently managed within the system. They can be categorized as independent services or included as part of club cards.
With the LuckyFit system, you can continually monitor the club's progress and profitability. You have the capability to establish sales plans for any time frame, whether for the entire network or individual employees. You can also manage various types of payments, expenses, and offer bonuses and promotions to club clients with exceptional flexibility.
An unlimited number of your employees can use the system, both from a PC and using the mobile application for staff. You can also create the necessary roles through the settings and assign them the appropriate system functions, as well as give them special privileges, for example, permission to sign sales documents
The payroll system offers flexibility to accommodate nearly any bonus and incentive scheme. Salary calculation rules are defined by coach categories, and when a coach transitions between categories, salary calculation terms are automatically adjusted. Charges may vary based on the services provided to clients, whether it's a group lesson or additional personalized training.
The CRM system provides comprehensive figures for analyzing the club's performance. This includes club revenues, attendance statistics, reports on the utilization of season tickets and services, employee salaries, and more. You can view these reports in both regular format and graphical representations.
For owners
They will be able to control the business in 24/7 from anywhere in the world. Have access to clear indicators to make effective management decisions decisions
For administrators
The whole workflow will be very simple. Reminders, tasks and history of of customer interactions will help you serve your clients professionally
For accountants
They will be able to organize all financial accounting in the system, as well as payroll for employees. Control the incoming and outgoing documentation of goods
For trainers
Management of your shifts, calendar of personal training appointments, calendar of your group classes. Information on payroll calculation
Stripe - international payment system
Straal - international payment system
PaySera - international payment system
Netfinity - Bulgarian SMS service
Twilio - international SMS service
€45.00 / per month
When paying for 1 year, one month is free
Discount for the first payment during the trial period
€95.00 / per month
When paying for 1 year, one month is free
Discount for the first payment during the trial period
€195.00 / per month
When paying for 1 year, one month is free
Discount for the first payment during the trial period
€495.00 / per month
When paying for 1 year, one month is free
Discount for the first payment during the trial period
-20%
Founder and technical director
Commercial Director
Head of sales
Head of customer support
Customer support manager
Account manager
Developer
We were searching for a program that could meet our primary needs: managing client records and season tickets, strong analytics, lead management, and customer service. Now, instead of using three different programs, we use Lucky Fit and are extremely satisfied with our choice. Additionally, our clients can now sign up for workouts and purchase memberships through this convenient program. While there is still work to be done, the Lucky Fit team does an excellent job here too - they collect suggestions, accept tasks, and promptly solve them. Good and timely communication is a hallmark of the Lucky Fit team. We are very grateful to them for this, as it is very valuable to us!
Marketing and Sales Director of hiitworks fitness studio, Kiev
When it comes to the price/quality balance, LuckyFit perfectly matches this parameter. In our practice, we have explored many offerings in the sports club software market, but so far, we do not see any alternatives for ourselves
Director of the management company "Fitkultura", Kiev
The LuckyFit program is what we have been looking for so long and painfully. The program is excellent (it works smoothly, offers numerous opportunities for customer service, call center capabilities, financial accounting, etc.), and the support is top-notch. The team at Lucky Fit tries their best to fulfill client requests, and feedback is clear and prompt
Owner of FitnessBlitz fitness club, Almaty
We have been using the LuckyFit system for almost six months. During this period, the program has simplified the work of the sales department in maintaining the client base and selling subscriptions. The application for clients and coaches works without interruptions, very fast synchronization. User-friendly and intuitive interface. Accessible and detailed training at the stage of system implementation with the help of LuckyFit employees. We are satisfied with the system
Head of the network of gyms "BLaS Fit Area", Dnipro
I'm writing on behalf of CREAGYM gyms, the system lives up to all expectations, I am personally satisfied with the work of managers and support, including all the responses promptly and try their best to help solve the problem. In terms of the system's functionality, I received the most pleasant range of automation capabilities in promoting my club, moving from unreliable accounting in plates to a more intuitive, reliable, modern method. I am very glad that I was able to come across LuckyFit and advise everyone, but there are moments where there is a lack of deeper system settings and simple navigation, but you can get used to it. We are personally satisfied with everything, thanks again to the LuckyFit team from all our staff! It's a sin not to give it 5 points)
Owner of the gym “CREAGYM”, Zhytomyr
We have been using this program for over a year. It is a very convenient system for a fitness club. There are many advantages that simplify the work of the program user (manager and administrators). The program includes the ability to sell all gym services, easy report generation and detailed analytics. A big plus is the integration of the lucky fit program with the tax program, all data is automatically transferred. A nice bonus is a mobile application for customers. Of course, during this time, we have encountered both the advantages and disadvantages of this program, but in case of any problems or errors, managers quickly help to resolve all issues.
Manager of the fitness club “Zhelezyaka i Bantyky”, Odesa
Our club has been using the LuckyFit software product for almost 5 years 🙌 We have been looking for a convenient program for our Infit fitness club for a long time and chose this program. And we did not regret it! Easy to use, affordable and very convenient application for employees and clients of the club! Thanks to the LuckyFit team for their support in solving any issues, friendliness and patience! You have created a super program!!! Thank you! 🫶🏻
Manager of the fitness club “Infit”, Vyshgorod
We use this program in the work of the fitness studio A.Studio. The program is multifunctional, convenient and easy to use for all team members. In case of any questions, managers quickly help. Thank you!
Manager of the fitness studio “A.Studio”, Kyiv
We are the CrossFit Banda, we cooperate with you!!!! I would like to thank you for the efficiency and quick solution to the problem. Yesterday we contacted the manager Irina with a problem (the shift did not open and an error was displayed). She quickly helped us to solve the problem and how to avoid such a problem in the future. It's nice to work with professionals.
Fitness club “Banda”, Kyiv
Thank you for your work, we really like the program and have been working with it for a long time. New features are constantly updated and added. It has greatly simplified the work in our business, we work for several countries, a good support team, they answer quickly and solve all problems with it at the right speed. Thank you love❤️
Manager of the Girls Territory fitness studio chain in Ukraine/Israel
Start automating processes in your fitness club right now
Leave a request on the website
Engage with the LuckyFit manager
Discover the capabilities of CRM through a detailed presentation
Select a tariff plan that suits your fitness club's needs
Begin your trial period and experience the benefits of LuckyFit
We can answer any question about the system, but the most common ones are here
You do not need to download CRM to a desktop computer. The program is provided as a cloud service and can be accessed from any browser. All data is stored in a secure data center hosted by Amazon Web Services, ensuring reliability and security
We support all types of POS printers, barcode scanners, and a large number of card readers. In countries where tax legislation requires the use of fiscal registrars, we support several of the most common types of such devices
You can transfer your data from your current program to LuckyFit if you can export the basic information to an external file format like Excel or a text file. LuckyFit can assist you in uploading this data into their system
The LuckyFit mobile app can be downloaded on such platforms as Google Play and the App Store
There are no restrictions on the number of employees working with the system
Заповніть форму, ми передзвонимо Вам та відповімо на всі запитання
It can be used to automate workflows from filling out season tickets to accounting tasks. Luckyfit, this unique software is designed to meet the needs of various sports clubs, from small fitness centers to popular networks with a branch system. Accounting of clients, connection of peripheral equipment, business process analytics in a convenient CRM database, creation of schedules, and even an individual mobile application for clients: you pay for one product and get a multi-level system with automation, thought out to the smallest detail.
The LuckyFIT fitness club management system includes a comprehensive solution aimed at handling various tasks:
Let’s take a closer look at each of the points.
Accounting of Fitness Studio Memberships and Cards: With the LuckyFit computer program, you can efficiently manage and maintain records of memberships and client cards. It covers everything from personal information to individual preferences in classes. The CRM system allows administrators to register different types of subscriptions (e.g., trial or annual), track the number of studio visits over a specific period, and add additional details such as locker room preferences or payment information. For fitness clubs with multiple branches, the system provides the flexibility to create both network and local memberships.
LuckyFIT facilitates the seamless integration and control of fitness equipment, including support for various types of turnstiles, POS printers, barcode scanners, online cash registers, telephone services, and even advanced access control features like FaceID.
The system offers robust business analytics capabilities within its CRM database. This enables fitness club owners to gain insights into performance metrics, customer behavior, and other key data to inform strategic decisions. It displays information on income, monthly and annual attendance reports, salary schedules, and dozens of other reports made in the form of visual graphs and tables. The user can independently add the necessary columns to the CRM, customize the visualization (for example, in the form of a list rather than a graph), manually enter additional data, etc.
Automation of a sports club makes it easy to analyze profitability, make changes to the budget and cost of products, create interesting promotional offers and discounts to attract new visitors. In the CRM, you can find a call plan for communicating with customers, ready-made scripts for conversations, a convenient planner with reminders, and much more.
The LuckyFit automation program allows you to keep convenient records in a fitness club for real and virtual goods, as well as services provided. You can enter information about various types of classes in the CRM, from personal training in the gym to group fitness or visiting the pool. The user personally sets the cost in the CRM, decides how to sell the service – separately or as part of a subscription, and also adjusts the positions in the assortment.
In the CRM for the Lucky Fit fitness club, data on existing warehouses and points of sale of goods and services are available. A simplified system for maintaining receipt and expense documentation and conducting scheduled authorization allows you to systematize information in the optimal time and with minimal effort.
With the LuckyFit CRM for fitness clubs, it is very easy to create a correct schedule, which will take into account the duration of classes, the occupancy of different gyms, the time of booking sports grounds, and other aspects. A visual table allows customers to easily navigate the schedule and choose the perfect time for training.
The interface of the CRM automation program will also appeal to fitness club employees, who can assess the degree of staff workload and organization of the work schedule at a glance, count the number of hours worked, adjust the exits if necessary, and much more.
LuckyFIT simplifies the scheduling process for group classes, personal training sessions, and sports ground reservations. It also allows for planning employee shifts, and the club’s schedule can be easily accessed by clients through the mobile application or displayed on the club’s website.
Automation of the LuckyFitness fitness club makes it possible to instantly assess the traffic, find out the number of visits in a specific time period, and even receive automatic notifications about the arrival of an important client for the linked administrator. Through the CRM automation program for fitness clubs, you can check the possibilities of entering, control the presence of unpaid classes or penalties for a visitor, and even find out if the key to the locker in the locker room was issued on a particular day. Not a single visit will go unaccounted for, which is especially important for large chain fitness centers with a large flow of athletes.
All information about visitors is collected in one place in the LuckyFit CRM. It is enough to open the client’s card to find out his passport data, clarify the availability of the necessary medical certificates or date of birth to create an individual offer as a gift. The analytical report of the CRM clearly demonstrates the trend of increasing or decreasing attendance, the increase in financial resources over a certain period, the demand for certain areas of fitness presented in the club. The CRM system allows you to interact with legal entities that want to purchase corporate cards for their employees. It allows for the creation and management of a comprehensive database of fitness club clients. This includes geolocation analysis in your city, history of subscriptions and purchases, and the ability to enter additional parameters about each client.
A nice bonus for owners of CRM LuckyFit is a branded mobile application for customers with an incredibly convenient and intuitive interface. Visitors can buy season tickets online for themselves or as a gift, sign up or reschedule workouts, count the number of classes that have taken place in a month, and evaluate the work of fitness club employees, from trainers to receptionists. The app includes free alerts. Two-way communication is the best way to show your clients that you are attentive.
The system includes features for tracking employee information, managing work schedules, and calculating salaries based on various criteria such as service provided and coaching categories. In CRM, you can additionally enter bonus schemes manually using one of the options offered by the program.
All changes in management are interconnected, so the numbers change according to automation, without human intervention, for example, if a trainer upgrades a category or an employee removes a shift from the schedule. The staff can also visually see their income through the mobile app. The manager has the opportunity to keep records of roles in the fitness club for employees, opening access to certain functions in the LuckyFit system.
Thank you, our manager will contact you! Don't forget to follow us on social media
Thank you, our manager will contact you! Don't forget to follow us on social media
Thank you, our manager will contact you!
Don't forget to follow us on social media
